Terms & Conditions

YEYAY is a smart home and automation brand operated by KIXSCAPE, e-CAB member #2933, serving customers in Bangladesh. Our visitable location is the YEYAY Experiment Center, 3A, 2nd Floor, Firing Range Road, N. Halishahar, Chattogram, Bangladesh.

We currently sell and deliver inside Bangladesh only. Mobile numbers used for orders, verification and support must be Bangladesh (+880) numbers.

• All prices are shown in Bangladeshi Taka (৳) and include applicable taxes unless stated otherwise.
• Product photos are for illustration; the exact model, variant and specification shown on the product page applies.
• Stock is not reserved by adding an item to the cart. Availability is confirmed when the order is created.
• Prices, offers and stock can change without prior notice. Obvious pricing or listing errors may be corrected before dispatch.

• An order is a request to buy. It becomes confirmed after we verify your contact number, payment or cash-on-delivery eligibility, and stock.
• We may verify your mobile number with a one-time code before the order is accepted.
• We may cancel an order if the item is unavailable, the payment cannot be verified, the delivery address is outside our service area, or the order appears fraudulent.

• Accepted payment options are shown at checkout and may include mobile financial services, bank transfer, cash on delivery and payment at our Experiment Center.
• For manual payments you must upload correct proof (transaction ID or screenshot). Orders stay under review until our team verifies the payment.
• Advance payment may be required for pre-orders, installation jobs, customised items or high-value orders.

Delivery timelines, charges and courier details are explained in our Shipping & Delivery Policy.

Warranty coverage is not the same for every product. The warranty that applies is the warranty shown on that exact product and variant at the time of purchase, and it is recorded on your invoice. Warranty activates when your order is delivered. Full conditions are in our Return, Warranty & Service Policy.

Where installation is offered, the scope and charge are shown on the product page or confirmed by our team before work begins. Door, frame or structural modification work is the customer's responsibility unless agreed in writing.

• Give accurate name, mobile number and delivery address.
• Be reachable for delivery and verification calls.
• Use products according to the manufacturer instructions and the setup guides we provide.

All website text, product photography, posters, designs and graphics belong to YEYAY or its licensors. Copying, downloading, reproducing or commercially using them without written permission is prohibited.

To the extent permitted by law, our liability for any order is limited to the amount paid for that order. We are not liable for indirect losses such as loss of data, loss of access, or consequential damage caused by incorrect installation, misuse, power problems, network problems or third-party apps and services.

These terms are governed by the laws of Bangladesh. Complaints are handled first through our support team; unresolved disputes fall under the jurisdiction of the courts of Bangladesh.

We may update these terms. The version published at the time of your order applies to that order.

Mobile: 01325002288 · Email: hello@yeyay.com
YEYAY Experiment Center, 3A, 2nd Floor, Firing Range Road, N. Halishahar, Chattogram, Bangladesh