Returns, Refunds & Cancellations

• You may ask us to cancel any order that has not been dispatched yet.
• Signed-in customers can request it from My Orders. You can also call or WhatsApp our team.
• If your payment was already verified, the eligible paid amount is refunded to you. Refunds are processed within 7–10 business days after approval.
• Nothing is deducted for a cancellation made before dispatch.

• A cancellation at this stage needs courier review, because the parcel is already in the delivery network.
• Where a delivery or courier cost has genuinely been incurred and cannot be recovered, that actual amount may be deducted from your refund. The amount is always shown to you on your request before the refund is processed, never applied silently.
• We do not mark a courier parcel as cancelled until the courier confirms it, or a member of our team confirms the cancellation manually with their name and the date and time recorded.

A cash-on-delivery order that is cancelled before delivery has nothing to refund, because nothing has been paid. If you paid an advance, that advance follows the rules above.

Once an order has been delivered it can no longer be cancelled, but you still have the return, refund and warranty rights described below and in the Warranty & Service Policy.

Please tell us within 48 hours of delivery where that is reasonably possible, so we can act while the courier record is still fresh.

• You can report a wrong item, a damaged item, a missing item, or a product that is dead on arrival or clearly defective.
• Please send your order number, the product, a short description, and photos or a video.
• Where we confirm the problem was a YEYAY fulfilment error or delivery damage, YEYAY covers the reasonable return or replacement delivery cost. You are not left paying for our mistake.

You may request a change-of-mind return within 7 days of delivery, if the product is:

• unused and uninstalled;
• complete and in resalable condition;
• with its original accessories, manuals, packaging, cards, keys, cables and everything else that came in the box.

For a change-of-mind return the return delivery cost is normally paid by the customer, since the product is exactly as ordered.

Products such as Smart Door Locks, Smart Switches, Curtain Motors and installed sensors cannot be returned as a change of mind once they have been installed, configured or materially used, because they can no longer be sold as new.

A technical fault on such a product is handled as a warranty or service claim instead. This does not remove your rights where the item is genuinely defective or was supplied incorrectly.

Serialized products, such as smart door locks, are tracked by their own unit barcode. The physical unit you return must be the exact unit that was sent to you: the same serialized barcode, the same SKU, the same order line, and the same factory serial where one is recorded. A different physical unit of the same model cannot be accepted.

Opened batteries, consumable items, used adhesive items, cut or custom-sized material, installed wiring and accessories, and physically modified products.

Warranty still applies to these items where the product itself is defective and covered. This is about resale condition, not about refusing help.

Before the visit, an installation or service fee can be refunded under the cancellation rules. After the service has been completed, the service fee is normally non-refundable, because the work has been done. The product warranty is separate.

• A refund is based on the amount you actually paid for the returned item, not on the pre-discount regular price.
• Where a coupon reduced your order, the refund reflects the discounted amount you paid.
• Coupon value itself is not cash and is not paid out. If a coupon is restored, it comes back as a coupon or reward, not as money.
• Any deduction, such as a genuinely non-recoverable courier cost, is listed on your request before the refund is processed.

Refunds normally go back through the payment route you originally used and that we verified, where that is practical: bank transfer, bKash, or another enabled payment method.

• For a cash-on-delivery order we need a refund destination first, such as a bank account or a bKash number. Our team verifies it with you. We never send a refund on the strength of an unverified message alone.
• After the returned item reaches us and the return is approved, the target refund processing time is 7–10 business days.
• You can follow the stages on your order: Return Received → Inspection → Approved or Rejected → Refund Processing → Refunded.

• If your whole order is refunded, the promotional free gift should come back with it in acceptable condition where applicable.
• If you return part of the order and the value you keep falls below the promotion threshold (currently ৳19,999), your request is marked "Free Gift Return Required" and our team explains the next step.
• The gift's value never distorts your refund calculation.

If a product turns out to be incompatible with your setup even though its specifications are clearly published on our website, the request is handled under the normal return rules above.

If a member of our team gave you incorrect compatibility guidance and we can see it in our records, your request is flagged as a YEYAY advice issue and authorised staff can approve customer-friendly handling, including the return or exchange shipping.

Signed-in customers can open My Orders, choose the order and use Request Return / Refund, attaching photos or a video. If you ordered as a guest, contact our team with your order number.

Mobile: 01325002288 · Email: hello@yeyay.com · WhatsApp our team

These rules are applied fairly and in line with applicable Bangladesh consumer law. Where the law gives you more than this page does, the law applies.