Customer Service
Return, Warranty & Service Policy
Cancelling an order, returning a product, receiving a refund and claiming warranty are four different things, so each one has its own page in plain language. Pick the one that matches your situation.
Returns, Refunds & Cancellations
Cancel an order, report a wrong, damaged or faulty item, change-of-mind returns, serialized units, refund method and refund timing.
Read the policyWarranty & Service
Diagnosis, repair, replacement or service for covered products, with product-specific warranty terms.
Read the policyShipping & Delivery
Delivery areas, dispatch times, delivery charges, tracking and receiving your parcel.
Read the policyNeed to raise a request?
Signed-in customers can request a cancellation, a return or a warranty claim directly from My Orders. If you ordered as a guest, contact our team with your order number and we will raise it for you.
Mobile: 01325002288 · Email: hello@yeyay.com