Shipping & Delivery Policy

We deliver anywhere in Bangladesh that our courier partners serve, including Dhaka, Chattogram and all other districts. We do not ship outside Bangladesh.

• Orders are processed on working days (Saturday to Thursday), excluding government holidays.
• Cash-on-delivery orders are dispatched after our team confirms the order over phone or WhatsApp.
• Prepaid and manual-payment orders are dispatched after the payment is verified by our billing team.
• Pre-order and out-of-stock items are dispatched after stock arrives; our team informs you of the expected date.

The delivery charge depends on your location, the courier and the weight or size of the item. The exact charge is shown at checkout or confirmed by our team before dispatch. Nothing is added after dispatch without telling you.

You can follow your order at any time on our Track Order page using your order number and mobile number. Once a courier collects your parcel, the courier name and consignment details are added to your order.

• Please be available on the mobile number given with the order. Failed delivery attempts can delay or return the parcel.
• Check the outer packaging before you accept the parcel. If it is torn, opened or wet, note it with the delivery person and contact us the same day.
• For cash on delivery, pay the exact amount shown on your invoice to the delivery person.

You can also collect your order in person from an active YEYAY Experience Center. Please contact us first to confirm the pickup location and keep the item ready.

Weather, political situations, courier congestion, holidays and stock arrival can delay delivery. If your order is delayed, our team informs you and you can cancel an undispatched order at any time.

If you receive a wrong item, a missing item or transit damage, contact us within 24 hours of delivery with your order number, photos and a short video of the unopened parcel if possible. Handling of such cases follows our Return, Warranty & Service Policy.

Where installation is part of your order, the visit is scheduled with you after delivery. Installation coverage areas and charges are confirmed by our team before the visit.

Mobile: 01325002288 · Email: hello@yeyay.com · WhatsApp: chat with our team