Warranty & Service Policy

• Warranty length and terms are product-specific. The exact warranty for your item is shown on the product page, on your invoice, and inside My Orders.
• Warranty covers manufacturing and functional defects that appear in normal household use.
• Serialized products such as smart door locks are covered against the exact unit barcode recorded on your order.

1. Tell us the problem with your order number, the product and a short description; photos or a video help.
2. Our team diagnoses the issue, remotely first where that is possible.
3. Where the fault is covered, we repair, service or replace the unit.
4. You are told the expected time before work starts, and kept informed while it is with us.

You can register your warranty at any time on the Warranty Registration page.

A technical problem is not automatically refunded. For a covered product the normal resolution is diagnosis, repair, replacement or service, in that order of preference, because that restores the product you chose.

Where the issue cannot reasonably be resolved that way, a refund may be used, following the Return & Refund Policy.

• Physical damage, water damage, burnt parts from unstable power, or damage from an accident.
• Unauthorised repair, opening or modification of the product.
• Installation not carried out to the product instructions, where that caused the fault.
• Normal wear items and consumables, such as batteries past their usable life.
• Lost or missing units, and units whose serialized barcode cannot be identified.

Even where an item is not returnable after opening or use, warranty still applies if the product itself is defective and covered.

Service is handled at the YEYAY Experiment Center, 3A, 2nd Floor, Firing Range Road, N. Halishahar, Chattogram, Bangladesh, or at your address where an on-site visit is appropriate. Our team tells you which applies to your claim.

Mobile: 01325002288 · Email: hello@yeyay.com · WhatsApp our team

These terms are applied fairly and in line with applicable Bangladesh consumer law. Where the law gives you more than this page does, the law applies.